Technology Adoption Increases Need and Value of a Hospitality Degree

Abstract

As the hospitality industry continues to develop across the world, there has been an increased focus on two major considerations, often positioned at odds: technology and the value of a hospitality degree. With rapid technology development and integration in hospitality spaces, the industry has begun to replace portions of the workforce to not only provide contactless experiences in response to the COVID-19 pandemic, but to control costs in a time of significant supply chain issues, high inflation, and demands for quick and expedient service. This is compounded by a workforce shortage and a history of a majority of the workforce not being required to obtain more than a High School diploma to gain access to leadership roles. This industry commentary article highlights the need and value of a hospitality degree in conjunction with technology adoptions within the hospitality industry.